12 mins

Since I'm paying this much I might as well have my car repaired as
well.. so they put me onto garage who inform me that I haven't got
replacement car cover... so I rings insurance company back up who tell
me that there is nothing I can do.. even though when I signed up for it
on the internet I asked for replacement car... lass said I could speak
to customer services but they would tell me the same thing. So I asked
to speak to them anyhow.. but their call cue was massive so I said I'd
ring back later.

Which I did for the guy to say he would get back to me...which he did
about Fumbles to look at phone 15 mins ago. Yes.. it's added to
my premium at no extra cost as they have found my initial application
which showed courtesy car but they hadn't actually charged me for it. So
now they've back dated it to start of policy and not charged me for it.

As I'm in the process of making a claim and my car is being collected
from me at Jbex on thur by the garage I had to be put through to claims
to sort it out. Who then told me that as the claim was alread "open" It
couldn't be adjusted...even though mr man previously jjust said it
could... so now I'm on hold while he gets it sorted... oh wait... he's
back...



... ok... so now he's said I can have a car.. he's just waiting for
enterprise to confirm the car hire... so I'm on hold again...

woop... here we go... it's all sorted.. just need enterprise to ring me
and confirm details about getting my car... i may have to pay a deposit
on the car... arg... erm... i'll cross that when I get to it!

hmm... 20mins later I'm all sorted... bar the cost of the excess...
better start listing things on ebay then!